Where are customer service jobs in Canada headed?
2018 actually saw an increase in the number of customer service jobs in Canada. The trend we’re seeing is that customer service workers need a different skill set. Instead of simply great customer service skills, jobs in this field require technical expertise. You must be adept at using customer relationship management software, updating databases with customer information. Also, given the omnipresence of technology in our lives, the world of tech support is more in demand than ever. If you’re able to provide customer service for tech-centric products, you have an huge advantage when looking for work in the customer service and call center industries.
Best customer service jobs in 2018
1. Customer service rep 2. Inside sales rep
3. Customer service manager 4. Bilingual customer service
5. Customer service associate 6. Call center representative
7. Customer service coordinator 8. Customer service supervisor
Growth in customer service jobs
There are currently 178,000 customer support workers living and working in Canada. The number of jobs in this field increased by 715 in the last year, marking steady growth. The majority of the new jobs were in Toronto, which added 450 jobs to this sector over the past year.
Customer service salaries in 2018
Average customer service salary in Toronto: $26,950 to $39,150
Average customer service salary in Vancouver: $27,650 to $41,600
Average customer service salary in Montreal: $25,750 to $34,900
Average customer service salary in Calgary: $28,450 to $44,250
Average customer service salary in Edmonton: $29,350 to $47,350
Average customer service salary in Ottawa: $28,200 to $43,450
Average customer service salary in Quebec city: $25,150 to $32,850
Average customer service salary in Halifax: $27,300 to $40,400
The best customer service skills in 2018
In 2018, the most in-demand customer service skill is bilingualism, particularly English/French bilingualism. Since Canada has 2 official languages, and companies often offer service in both, it makes sense they’d want to hire candidates who can interact with both English and French speakers. You can sometime make a premium rate, if you speak more than one language in customer service jobs. Other popular skills are tech related – such as knowing CRM software, update databases or being able to provide customers with tech support.